Buyer Policy Agreement
Rules for buyers – overview
We want to maintain a safe, fair, and enjoyable marketplace for both buyers and sellers. If you’re a buyer, we ask that you review and understand our policies, including the Shop H2O User Agreement before you bid on or buy an item. By placing a bid or buying an item, you are agreeing to all of our rules and policies, including the Shop H2O User Agreement.
Our policies are intended to:
- Follow local laws and regulations
- Minimize risks to buyers and sellers
- Make sure that no one has an unfair advantage
- Create an enjoyable buying experience
- Protect Intellectual property rights
Guidelines for buyers
The abusive buyer policy outlines the type of behavior that we don’t allow from buyers-such as making unreasonable demands of a seller, misusing returns, or misusing the Shop H2O Money Back Guarantee program.
Rules about bidding and paying
- You can’t use Shop H2O if your account contains false contact information. Buyers and sellers sometimes need to be able to get in touch with each other, and we need to be able to contact our members
- You must pay for any item you commit to buying.Some Shop H2O sellers use an auction-style format, allowing you to bid on an item. Bidding is fun, but keep in mind that each bid you make is a binding contract to buy the item if you win. The same is true for Buy It Now purchases. Not paying for an item after you agree to buy it has negative consequences, explained in our unpaid item policy
- You can only bid if you really intend to buy the item.
- You can’t bid on your own item.We call this shill bidding and it not only violates our policies, it’s against the law in many places
- Be careful about bidding on several items if you only want one.If you’re the winning bidder of more than one auction-style listing, you need to purchase all the items you’ve won, even if they’re the same or similar
- You can only retract a bid under specific circumstances.For example, if you meant to bid $10.00 but accidentally bid $1,000.00, you can retract the bid. To do so, call or email Shop H2O.
- Make sure that you read the listing description before you bid.Many of the problems buyers and sellers encounter are the result of simple misunderstandings about what is for sale and the terms of the sale. For example, some sellers only want to sell to bidders who live in a certain state, or who will pay using PayPal. Only bid on or buy an item if you can meet the requirements described in the listing. If you bid on an item and you don’t meet the seller’s requirements, we consider that unwelcome and malicious buying
- If you know the seller, you can’t bid on the item with the intent to increase its price or desirability artificially.This rule applies to family, friends, roommates, employees, and online connections. Buying items from someone just to increase their feedback score or improve their search standing is called shill bidding, and it’s against our policies
- You can’t offer to buy items outside of Shop H2O.Our policies don’t cover items bought outside of our site. If you buy items outside of Shop H2O, we don’t protect you against fraud. Sellers must follow the same rule, so if a seller offers to sell you something outside of Shop H2O, don’t accept the offer.
Rules about feedback
- You can’t abuse the feedback system
This means you can’t threaten to leave a seller negative feedback if that seller won’t do something that wasn’t promised in the original listing. This is called feedback extortion and is against our policy.
Also, you can’t leave feedback if you’re only doing it to help increase a seller’s feedback score. This is a type of feedback manipulation and is also not allowed.
Make sure that you understand and follow all of our feedback policies.
If you’re having a problem with a seller
- Be honest and have good intentions when you try to resolve a transaction problem. Learn more about what to do if you don’t receive an item or it doesn’t match the listing description
Attempts to manipulate the Shop H2O Money Back Guarantee are prohibited and can have serious consequences.
- You can’t try to contact other potential buyers to “warn” them about a seller. This is called transaction interference. If you have a concern about a seller’s behavior, report it to us and we’ll investigate
If you’re a seller
If you’re also a seller, please be sure to read our rules for sellers, and make sure that your listings follow our guidelines.
Reporting policy violations
If you want to report a policy violation:
- First, read the policy page that deals with the violation (see our rules and policies) and make sure the other member is really breaking the rules.
- If you still want to report a member, contact customer support.
Reports of policy violations must be specific and you must submit them with the intent of addressing a known or suspected violation of our policy.
False reporting of policy violations can have serious consequences.
Report a listing only once. Multiple emails about the same listing slow down our investigation.
When we receive your report, we look at all the circumstances, including the member’s history, before we decide whether to take action. If we aren’t sure about something or can’t prove it with certainty, we may not take any action. In addition, we won’t discuss the results of an investigation.